Refund policy

We have a 30-day policy: you have 30 days after receiving your item to request a refund or replacement.

How it works

Email us at hello@bonniesbest.co with your order number and, if something's wrong with the item, a quick photo of the issue. We'll respond within 1–2 business days with your options: a free replacement or a full refund to your original payment method.

In many cases you won't need to send anything back — we'll tell you right away if that's the case. If a return shipment is needed, we'll email you the correct return address and instructions at that time. Please don't ship items back without contacting us first, as our products ship from multiple fulfillment locations and unrequested returns can't be accepted.

Damages and issues

Please inspect your order on arrival and contact us right away if an item is defective, damaged, or incorrect — we'll make it right with a replacement or refund, your choice.

Order never arrived?

If tracking shows no delivery within 20 business days of your order, contact us and we'll send a replacement or issue a full refund.

Eligibility

For non-defective requests (wrong size, changed your mind), items must be unused and in original packaging. You'll need your order number or proof of purchase.

Exceptions / non-returnable items

Personalized items (such as engraved ID tags) can't be returned or exchanged unless they arrive damaged, defective, or with an engraving error on our part — please double-check your engraving text at checkout. Sale items and gift cards are also non-refundable.

Exchanges (e.g., sizing)

Need a different size? Email us—for most items we'll simply send the correct size as a replacement. For head halters and apparel, check the size guide on the product page before ordering.

European Union 14-day cooling off period

If your order ships to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be unused, in original packaging, with proof of purchase.

Refunds

Once your refund is approved, it's issued to your original payment method within 2 business days. Banks can take an additional 5–10 business days to post it. If more than 15 business days pass after approval, contact us at hello@bonniesbest.co.